Front Desk Closing Shift

Gold's Gym - British Columbia • Port Coquitlam, BC

18d • Onsite

About The Position

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

Schedule: 3–4 days per week (12–24 hours)
Availability: Must be available Friday Saturday Closing - 1 other day open availability for training
Commitment: No extended travel/time off during the first 4 months

Requirements

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily

Nice To Haves

• First Aid certification (asset)

Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

Benefits

• A positive, collaborative team environment
• Room for growth
• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed