Customer Service Representative

City of Shreveport • Greenwood Road, LA

21h • Onsite

About The Position

Customer Service Representative work activities involve receiving calls from utility customers with problems and/or complaints. This role generates new work orders and updates existing work orders for new meters, water meter inspection, check reads, etc. Adjustments are made when appropriate as it relates to the findings of the work orders. The representative will operate the meter reading system and editing software, as well as research and generate reports in the billing system and make corrections when necessary. Other duties may be assigned or required.

Requirements

• High School Diploma or GED.
• Valid State Vehicle Operator's License.
• Demonstrated ability to perform assigned tasks.
• Three (3) years experience in dispatch or call center operations.
• Ability to maintain harmonious working relationships.
• Verbal facility to deal with people at all levels.
• Ability to plan and execute approved work programs.
• Attention to detail to avoid errors.
• Tact and diplomacy.

Nice To Haves

• Water and sewer experience preferred.
• Customer Service assignment: Valid Class 1 Water Distribution and Wastewater Collection Certificates issued by the State of Louisiana, Dept. of Health and Hospitals is preferred but not required.

Responsibilities

• Operates a frequency band radio.
• Receives calls from utility customers with problems and/or complaints.
• Generates new works orders and updates existing work orders for new meters, water meter inspection, check reads, etc.
• Makes adjustments when appropriate as it relates to the findings of the work orders.
• Operate the meter reading system and editing software.
• Researches and generates reports in the billing system and make corrections when necessary.
• Performs other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED