Customer Service Representative

MV Transportation•Decatur, IL

3d•Onsite

About The Position

MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Spare software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Requirements

Experience with Microsoft Word
Experience with Microsoft Excel
Excellent ten key skills
Attentive to details
Able to multi-task
Able to work under pressure to meet deadlines
Customer service experience required
Strong interpersonal skills
Excellent written and oral communication skills required
Excellent attendance

Nice To Haves

Transit experience a plus
Bilingual English/Spanish a plus

Responsibilities

Reconciling drivers manifests
Accurate entry of data in Spare software
Taking reservations
Providing information
Assisting with the application process
Preparing eligibility letters
Preparation of pre-paid tickets
Assisting the Accounting Manager
Other assigned duties

Benefits

PPO Medical
Medical HSA
Prescription
Dental
Vision (spouse and dependent children)
Telemedicine
FSA
Life
AD&D
Group Accident
LTD
STD
EAP
Critical Illness
Hospital Indemnity
Substance Abuse Professionals programming
401k
Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
Paid Time Off: 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
8 paid holidays
Paid Sick Leave: 1 hour/per 30 hours for all FT employees