URGENT CSR ONSITE $19/hr.
About The Position
This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. Responsibilities include taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry, and follow-up mail & email correspondence. The role also performs account maintenance, including account changes, adjustments, and statement requests. The representative will accurately explain the terms/conditions and policies/procedures relating to the account and prepare reports such as the CSR Daily Activity report and cash out report. The position requires the ability to proactively address customer requests and explain terms and conditions.
Requirements
- Proficient Data Entry and Computer Literacy
- Positive demeanor
- Customer Service experience - Call Center preferred, but not necessary
- Strong attendance record
- Reliable transportation or ability to travel on the bus route
- HS Diploma or GED - need proof for onboarding
Nice To Haves
- Call Center experience preferred
Responsibilities
- Answering incoming phone calls from existing customers regarding account information
- Offering information to potential customers
- Taking new applications and processing payments via phone
- Documenting customer concerns and problems
- Updating and changing account holder information
- Basic data entry
- Follow-up mail & email correspondence
- Performing account maintenance, including account changes, adjustments, and statement requests
- Accurately explaining the terms/conditions and policies/procedures relating to the account
- Preparing reports including CSR Daily Activity report and cash out report
- Demonstrating the ability to proactively address customer requests and explain terms and conditions
Benefits
- Holiday Pay
- PTO (Paid Time Off) Accrual
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
