Customer Service Representative

AWP Safety • Santa Ana, CA

14d • $42,000 - $52,000 • Onsite

About The Position

The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.

Requirements

• 2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must
• Strong presentation and communication skills, both written and oral, bilingual a plus
• Excellent computer and internet mining skills and experience with lead tracking software
• Strong customer orientation; experience developing strong partnerships by understanding and anticipating customer’s business needs; ability to qualify prospects
• Experience in developing quotes and preparing sales analysis reports for management
• Must be results-driven, friendly, tenacious, work independently and have a positive “make it work” attitude
• High energy and self-motivated
• Must be able to sit for long periods of time
• Extensive computer and telephone use
• Team focused and support the company direction

Nice To Haves

• Experience in construction, traffic control or infrastructure industries preferred

Responsibilities

• Conduct outgoing phone calls to prospective customers
• Compose and send e-mail correspondence to prospective customers
• Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
• Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
• Coordinate quotes for public and private bids
• Inform customers of current promotions or special sales
• Manage and track e-commerce leads and sources in database
• Analyze and summarize sales trends for sales management team
• Assist customers with navigating website and placing orders online
• Successfully learn our products and services
• Convey the company’s focus on safety to employees and customers
• Creatively work with team members on sales strategies
• Relentlessly create and drive weekly sales plan
• Stress Statewide network of companies delivering quality and on-time service
• May conduct product training for customers
• Perform all other duties as assigned

Benefits

• Comprehensive benefits package including three medical plan options and two dental plan options
• Legal and Identity Shield coverage
• Accident coverage
• Critical Illness coverage
• Company-paid 50K basic life insurance coverage
• Company-paid long-term disability (LTD) insurance
• Health Savings Accounts (HSA) availability
• Flexible Spending Accounts (FSA) availability
• Participation in the 401(k) retirement plan
• Paid Time Off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed