Customer Service Representative
About The Position
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. We are currently searching for a Customer Service Representative to be based out of Harvey, Illinois. Reporting to the Inside Sales Manager, this person will be responsible for handling all aspects of customer service and will work closely with customers and teammates within Atkore’s Mechanical business unit.
Requirements
- Proficiency in Excel and Microsoft Word.
- Strong oral and written communication skills.
- Strong mathematical skills.
- Ability to work independently and/or with little supervision in a team environment.
- Ability to effectively negotiate in stressful situations.
- Ability to handle multiple projects and meet deadlines.
- Ability to maintain a positive attitude.
- Minimum of five years customer service experience where customer is serviced from order entry to post-delivery.
Nice To Haves
- Bachelor’s degree is preferred but not required.
- Experience with AS400 and SAP Systems strongly preferred.
- Bachelor’s degree preferred.
Responsibilities
- Lead the overall productivity initiative strengthening year over year.
- Handle all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment.
- Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
- Assist in reviewing and controlling the finished goods inventory level.
- Complete invoices; process deductions; coordinate movement of raw material from fabrication to finished product.
- Interact with internal departments and outside processors as needed.
- Assist on projects as needed.
- Crosstrain into other desks for coverage.
- Assist customers in our customer portal with set up and navigating through the portal.
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Paid Time Off
- Paid holidays
- Any leave required under federal, state, or local law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
