Customer Service Representatives

Sutherland • Atlanta, GA

2d • Remote

About The Position

As a digital transformation company and Great Place to Work certified, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends).

Requirements

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Responsibilities

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advise the customer of their account open and closed accounts.
• Give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• Assist customer with information on all optional products.
• Assist customer with extensions and deferral in times that may not be able to pay.
• Take payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintain accurate records of customer interactions, including any issues that arise and their resolution.
• Recommend appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
• Must be comfortable with manual calculations.
• Must be comfortable handling multiple systems at one time.

Benefits

• Medical, dental and vision benefits
• Paid training
• Generous PTO (Global Flexible Vacation Policy!)
• Additional pay incentives
• Monthly rewards & recognition programs
• Advancement opportunities
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED