Customer Service Representative
About The Position
Surya is looking for a customer care professional with a passion for creating loyal customers. The Customer Care team processes orders and resolves and responds to customer issues via email and phone contact. We are looking for someone who loves to work within a team to exceed customer expectations and provide reliable, responsive, and resourceful service in every interaction. You will have the opportunity to become a Surya subject matter expert for customers concerning Surya products and processes. Our Customer Care management team is caring, supportive and dedicated to your success!
Requirements
- Exceptional customer service skills
- Two or more years of experience in customer service
- Demonstrates ability to accurately problem solve
- Enjoys working with others in a team environment
- Exceptional attention to detail is critically important
- Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
- Experience working with order entry and ticketing systems
- Adapts well to change and learning new processes
- Demonstrates the understanding of balancing the needs of the business with customer needs.
Nice To Haves
- Some advanced degree work in a related field.
- Two or more years of customer phone service
- Experience working on process improvement initiatives
Responsibilities
- Handle customer inquiries via email and process orders with exceptional service.
- Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service.
- Data entry for orders being manually entered into the system and emails to customers answering their requests.
- Provide accurate product and service information.
- Recommend options to customers when they are attempting to cancel.
- Note accounts as appropriate.
- Diffuse upset customers as needed.
- Escalate recurring problems to immediate supervisor.
- Provide supervisor and Customer Care management with process improvement recommendations.
- Gain and excel in knowledge of all Surya products and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
