CUSTOMER SERVICE REPRESENTATIVE
L.K.L. Associates, Inc.•Meridian, ID
About The Position
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role offers an excellent opportunity to engage with customers, resolve inquiries, and contribute to a positive customer experience. Bilingual Spanish skills are a plus, helping us better serve our diverse client base.
Requirements
- Proven experience in customer service or a related role
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and attention to detail
- Proficiency with customer service software and MS Office Suite
- Ability to work independently and as part of a team
- High school diploma or equivalent
Nice To Haves
- Bilingual in English and Spanish
- additional education or certifications
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products, services, and policies
- Resolve customer issues efficiently, escalating complex cases when necessary
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service quality and processes
- Follow up with customers to ensure their satisfaction and continued engagement
Benefits
- competitive benefits
- ongoing training
- opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
