Customer Service Representative

Planet Fitness•Commerce Charter Township, MI

3d•Onsite

About The Position

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities. It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means creating a positive impact in our local communities through philanthropic initiatives. It means being part of a brand of which you can be proud!

Requirements

Must be 18 years of age or older.
Punctuality and reliability is a must.
Customer service experience preferred.
Continual standing and walking during your shift.
Continual talking to members and potential members in person and on the phone during your shift.
Must be able to lift 45 pounds.

Responsibilities

Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.