Customer Service Representative

CGI•Troy, AL

15d•Onsite

About The Position

This customer service role is located in Troy, Alabama and requires an onsite work schedule Monday through Friday from 10:00 a.m. to 7:00 p.m. The role involves direct client interaction, requiring strong communication skills, a high attention to detail, and a client-focused, service-oriented approach. The ideal candidate will be a solution finder with a positive, "can do" attitude, demonstrating creativity, dedication to quality, and an entrepreneurial spirit, acting as if the company is their own.

Requirements

Must possess high school diploma or GED
Communication skills verbal and written.
High attention to detail with a strong focus on accuracy.
Client focused and service oriented.
Positive attitude.
Zero Tolerance Attendance Policy during training.
Learn independently.
Initiative to solve problems.
Ability to engage others in conversation.
Ability to actively listen and respond in a positive manner.
Listening to understand what is being said.
Navigating and understanding multiple computer screens.
Multitasking (obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields).
Learning and retaining large amounts of information.
Developing self and improving job related skills.
Striving to close the transaction every time.
Ability to influence others.

Nice To Haves

Flexibility to work on the client's priority (technology, role, project, hours, location, etc).
Solution finder rather than issue identifier positive "can do" attitude, with roll up the sleeves mentality to make it happen.
Creative thinking outside the box, connected to best practices, idea person, and passionate about it.
Dedicated to quality Doing the right thing vs. doing things right.
Entrepreneurial act as if it is his/her own company.

Responsibilities

Communication skills verbal and written.
Able to interact professionally with clients directly.
High attention to detail with a strong focus on accuracy.
Flexibility to work on the client's priority (technology, role, project, hours, location, etc).
Client focused and service oriented.
Solution finder rather than issue identifier positive "can do" attitude, with roll up the sleeves mentality to make it happen.
Creative thinking outside the box, connected to best practices, idea person, and passionate about it. Positive attitude.
Dedicated to quality Doing the right thing vs. doing things right.
Entrepreneurial act as if it is his/her own company.
Zero Tolerance Attendance Policy during training.
Learn independently.
Initiative to solve problems.
Ability to engage others in conversation.
Ability to actively listen and respond in a positive manner.
Listening to understand what is being said.
Navigating and understanding multiple computer screens.
Multitasking (obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields).
Learning and retaining large amounts of information.
Developing self and improving job related skills.
Striving to close the transaction every time.
Ability to influence others.