BMV Customer Service Representative

City of Bloomington, Indiana•Lagrange, GA

3d•Onsite

About The Position

The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative for its LaGrange Branch Office. This role is the frontline contact for the BMV, providing timely and accurate customer service using strong communication and computer skills. The position involves assisting Hoosiers with a wide range of BMV needs. The BMV has been recognized as one of Indiana’s 2023 Top Workplaces, with a mission to serve Hoosiers through efficient driver and vehicle services while ensuring security and transparency. The team fosters an environment that invests in employees, engages customers, provides sustainable systems, and embraces product innovation.

Requirements

Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
A High School Diploma or High School Equivalent (HSE).
Customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as completed throughout the day.

Benefits

Three (3) medical plan options (including RX coverage).
Vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account, which includes bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two (2) fully-funded pension plan options.
150 hours of paid New Parent Leave.
Up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave time off.
12 paid holidays, 14 on election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program that allows for covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free Parking for most positions.
Free LinkedIn Learning access.