BMV Customer Service Representative
About The Position
The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative to join their team. This role is the frontline contact for the BMV, providing timely and accurate customer service using strong communication and computer skills. The representative will assist Hoosiers with a wide range of BMV needs at the Noblesville, Indiana, branch office. The BMV has been recognized as one of Indiana’s 2023 Top Workplaces, with a mission to serve Hoosiers by providing best-in-class driver and vehicle services efficiently and accurately, while ensuring security and transparency. The BMV team is dedicated to fostering an environment that invests in employees, engages customers, provides sustainable systems, and embraces product innovation.
Requirements
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Conduct customer transactions using job knowledge.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions for accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as completed throughout the day.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
