Customer Service Representative

Encore Vet Group • Mooresville, NC

6d • Onsite

About The Position

At Harbor Point Animal Hospital, we're a team that leads with compassion, connection, and care. As a full-service animal hospital offering everything from wellness exams to surgery for companion animals, we pair cutting-edge technology with a close-knit, supportive team. We've been AAHA-accredited since 2017 and were recently named the 2025 AAHA Accredited Practice of the Year, and we're proud to deliver gold-standard veterinary care while making every client and patient feel seen, heard, and valued. We're looking for a Full-Time Customer Service Representative to bring warmth, efficiency, and energy to our front desk.

Requirements

• 1-2 years of customer service or veterinary front-desk experience
• A people person who loves creating great client experiences
• Organized and detail-obsessed, comfortable juggling appointments, records, and communication
• A calm, kind multitasker who stays cool during the busiest moments
• Tech-savvy and confident navigating digital systems and patient charts
• A clear, compassionate communicator, especially under pressure
• Eager to grow in a hospital that invests in training, CE, and team culture

Responsibilities

• Greet clients and patients with warmth and professionalism, in person and over the phone
• Schedule and confirm appointments, keeping the day running smoothly
• Maintain accurate patient records and update charts in our digital systems
• Answer client questions with clarity and calm, especially when pet parents are stressed
• Process payments and handle day-to-day front-desk administrative tasks
• Coordinate between clients and the clinical team so nothing falls through the cracks
• Help create a five-star experience from the first phone call to the final tail wag

Benefits

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed