Customer Service Representative
About The Position
Ray O. Cook Heating & Air is seeking a full-time Customer Service Representative to handle phone calls and provide general office support. This role is crucial as the face and voice of the company, requiring exceptional communication skills to build rapport with customers, clearly explain system upgrade options, and outline the estimating process. The representative will be responsible for scheduling appointments efficiently, ensuring client convenience and maximizing technician time, while also performing other administrative duties as needed. The company has been serving the Greater Sacramento area for over 70 years, emphasizing honesty, integrity, and customer satisfaction.
Requirements
- Solid communication skills
- Service Titan experience
- Previous experience working in a Home Service industry
- Familiarity with HVAC terminology
- Ability to work well both individually and with others
- Punctual and reliable
- Takes pride in a job well done
- Upbeat and optimistic
Nice To Haves
- HVAC experience a plus!
Responsibilities
- Take phone calls and provide general office support.
- Act as the face and voice of the company, making a lasting impression on customers.
- Listen intently and build rapport with customers.
- Clearly and tactfully offer system upgrade options.
- Outline the estimating process for new and existing customers.
- Schedule appointments in a way that is convenient for clients and maximizes technician time.
- Perform other administrative duties as needed.
Benefits
- Medical
- Dental
- 401(k) plan with a 20% match
- Opportunities for advancement
- Life insurance
- Paid vacation
- Paid holidays
- Paid sick days
- Continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
