Customer Service Representative

Kirmac Collision and Autoglass • Surrey, BC

3d • CA$50,000 - CA$60,000 • Onsite

About The Position

Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the industry evolves, so does Kirmac, with a focus on advanced vehicle technology, EV repair readiness, and sustainable practices. Through Kirmac Cares for Kids, we also supports organizations such as B.C. Children’s Hospital and the Boys Club Network, while continuing to grow a skilled workforce grounded in continuous learning and strong leadership. This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.

Requirements

• Excellent verbal and written communication skills
• Strong organization, accuracy, and attention to detail
• A friendly, professional approach with strong people skills
• Passion for vehicles and helping customers feel confident in their repair journey
• A valid driver’s license
• Solid references that reflect reliability and professionalism

Responsibilities

• Building positive, lasting customer relationships in person and over the phone
• Submitting ICBC rental forms and guiding customers through the process
• Scheduling repair appointments and managing shop calendars
• Generating repair orders and ensuring accurate documentation
• Interacting with vendors and coordinating incoming/outgoing materials
• Providing clear repair updates through phone, text, and email
• Managing and posting invoices, parts returns, and related paperwork
• Reconciling repair orders with accuracy and attention to detail

Benefits

• Competitive wages
• Extended health, dental, and vision coverage
• Paid time off
• RRSP plan
• Supportive, team-focused environment
• Learning & Development Program
• Opportunities to support our community through volunteering
• Corporate discounts
• Regular social events and team gatherings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed