CUSTOMER SERVICE REPRESENTATIVE

YKK AP America Inc. • Coppell, TX

1d • Onsite

About The Position

This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Assist customers to provide information and support regarding accounts, orders, products, and services.

Requirements

• High school diploma or GED required.
• Minimum of 2 years of customer service experience, preferably in construction, manufacturing or architectural products.
• Strong communication and problem-solving skills.
• Strong attention to detail and ability to manage multiple tasks.
• Time management and ability to handle multiple orders simultaneously
• Familiarity with order management, ERP systems.
• Comfortable working in a team-oriented environment.
• Be vigilant about safety.
• Quality - conscious, oriented to excellence.

Nice To Haves

• Demonstrated knowledge of commercial construction products such as doors, storefront and curtain wall systems is preferred.

Responsibilities

• Communicate with customers via phone and in person to process orders and respond to inquiries.
• Accurately enter orders into the system for both standard and customized items.
• Resolve customer complaints, concerns, and billing issues with professionalism in a timely manner.
• Serve as a liaison between customers, the sales team, and the manufacturing facility to ensure orders are processed and delivered efficiently.
• Support customers with pricing information for standard materials.
• Identify opportunities to recommend additional products or services that meet customer needs.
• Identify and resolve order errors proactively to prevent delays, returns, or rework
• Review and validate customer orders for accuracy, including product specifications, quantities, pricing, and shipping details
• Cross-check orders against quotes, and project requirements to ensure alignment
• Coordinate with production and stakeholders to ensure smooth order fulfillment
• Provide status updates and follow up with customers regarding order progress and delivery timelines

Benefits

• competitive compensation packages
• training and advancement opportunities
• comprehensive benefits package designed to provide the security they need to enjoy life at home and at work
• high level of benefit coverage at a reasonable cost to the employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED