Customer Service Representative

Guild Garage Group • San Diego, CA

4d • Onsite

About The Position

Garage Door Medics is a people-first company with over 30 years of experience in San Diego, grounded in honesty, empathy, and transparency. We are committed to community involvement and sustainability, and are consistently rated among the highest in the industry with over 5,000 five-star reviews. In June 2025, we partnered with Guild Garage Group, an alliance supporting family-owned garage door service brands, allowing us to grow while retaining our identity and culture. We are looking for a Customer Service Representative to join our team in San Diego, CA.

Requirements

• 1+ year in customer service.
• Exceptional communication and active listening skills.
• Highly organized, with strong multitasking and time-management abilities.
• Friendly, adaptable, and calm under pressure.
• A team player, driven by growth, collaboration, and goal achievement.
• High school diploma or equivalent required.

Nice To Haves

• Experience in home services, repairs, or tech is a plus.
• Familiarity with ServiceTitan is a plus (training provided).

Responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Listen with empathy and professionalism to resolve issues efficiently.
• Manage a high volume of inquiries with confidence and accuracy.
• Coordinate with techs and office teams to ensure smooth service delivery.
• Keep precise records of interactions, and proactively suggest additional services when appropriate.
• Become a trusted resource by deeply learning our services and offerings.

Benefits

• Competitive compensation: $19 - 22 per hour
• Supportive, values-driven environment
• Mentorship, training, and a clear path for advancement
• Health, Vision & Dental benefits
• PTO, Holidays
• 401(k) with match
• Employee perks and discounts on our services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED