Customer Service Representative

BioReference Health, LLC•Elmwood Park, NJ

15d

About The Position

BioReference is the largest full-service specialty laboratory in the United States, providing healthcare providers and patients with the ability to make confident healthcare decisions. With a focus on oncology, urology, and women's health, BioReference offers comprehensive test solutions and unparalleled expertise, built on a 40-year legacy of proven science and exceptional service. This role is an opportunity to join a dynamic organization and contribute to making patients and customers the highest priority.

Requirements

1-2 years of relevant experience
Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener.
Prioritize and manage time efficiently.
Computer literate
Ability to multi-task in a fast paced environment
Ability to handle stressful situations
Problem solving skills, flexibility and ability to adjust to change
Must exhibit comfortable interaction with technical staff and other departments
Team player

Nice To Haves

Medical terminology proficiency
Some experience from a clinical laboratory, physician office and/or customer service experience
Bilingual (Spanish)

Responsibilities

Answers calls from internal and external clients and patients regarding any laboratory related issues.
Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures.
Report laboratory results using established protocols.
Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction.
Place client supply orders.
Follows up with clients on consent forms, failed faxes and work all outgoing queues.
Understands the importance of Quality Service and how it is measured.
Under general supervision, follows established company policies and procedures and applies acquired job skills.
Performs functions that require full knowledge of general aspects of the job.
Embrace and utilize the Customer Service Excellence tools and techniques.
Assists with various projects as assigned by direct supervisor.
Other duties as assigned.