Customer Service Representative

Kinedyne•Prattville, AL

7h•Onsite

About The Position

The Customer Service Representative (CSR) is responsible for delivering accurate, timely, and professional service to customers while supporting the organization’s commitment to quality and continual improvement. This role ensures that customer requirements are met through customer focus, order management, process consistency, and effective communication for all Kinedyne entities (e.g. government and international customers).

Requirements

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and basic computer skills.
Order management via ERP system
Strong attention to detail and accuracy in data entry and communication.
Basic math skills (addition, subtraction, multiplication, division).
Strong written and verbal communication skills.
Minimum of one (1) year of experience in customer service or a customer solutions environment.
Minimum of one (1) year of experience in order management.

Nice To Haves

Bilingual in French or Spanish is a plus.
Customer service experience in a manufacturing environment preferred.

Responsibilities

Receive and process customer orders.
Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
Coordinate product returns, including carrier communication, create freight claims, and credit processing, in line with company policies.
Communicate order status and critical updates to internal and external customers in a timely manner.
Provide quotes and availability for custom order requests.
Collaborate with internal teams (e.g., engineering, production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.
All other duties as assigned

Benefits

BCBS Medical with company funded HSA (yearly).
BCBS Dental plans
VSP Vision plan
Individual or Family Plans are available at affordable bi-weekly rates.
Paid maternity and paternal leave.
Company paid long & short-term disability.
401K with competitive company match.
PTO & Tuition reimbursement.
Company Paid Life Insurance.
Voluntary plans available - Aflac, pet insurance, legal insurance, and identity and fraud protection plan