Customer Service Representative

Marmon Holdings, Inc.•Pawcatuck, CT

22d

About The Position

Cable Components Group LLC, as part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), is seeking a Customer Service Representative. This role involves managing customer service and accounting mailboxes, entering data into an ERP system, and performing entry-level bookkeeping tasks such as accounts payable invoice entry and customer invoicing (AR). The representative will also be responsible for setting up new vendors and customers, communicating directly with customers regarding invoices and order confirmations, and answering customer questions. The company emphasizes making a positive impact, providing diverse learning opportunities, and fostering an empowering culture.

Requirements

Excellent and precise data entry and typing skills
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Great organizational skills and attention to detail
Understanding of entry level accrual accounting
Great attitude with a willingness to learn
Ability to work independently
Demonstrated ability to manage multiple priorities in a deadline driven environment
Experience with MS Office and ERP systems

Responsibilities

Manage customer service and accounting mailboxes.
Gather and enter data into the ERP system from various sources.
Perform entry-level bookkeeping tasks including accounts payable invoice entry and customer invoicing (AR).
Gather and review new vendor and new customer set-up information.
Communicate directly with customers on behalf of the Company – sending invoices, order confirmations, and answering questions.
Work with engineering, manufacturing, compounding, shipping, accounting, and all other cross-functional departments to ensure clear, accurate communication and support to the customer base.
Support Sales Manager, Business Development Representatives, and Inside Sales with customer inquiries, emphasizing existing products with existing customers.
Acknowledge orders, ensure correct pricing, coordinate logistics, publish CoC/TDS/SDS, and invoice customers.
Match receiving documents, purchase orders, and vendor invoices to vouch payables into ERP system.
Match customer POs, shipping documents, sales orders, to generate and email invoices to customers.
Generate and communicate statements of accounts to customers on a periodic basis.
Maintain a high level of professionalism with clients and work to establish a positive rapport with each prospect.
Maintain customer and vendor files internally, including credit information, tax documents, etc.
Call new/modified vendors to verify changes in remittance information.
Support the accounting team with organization of payables for check runs and retrieving supporting documentation for audits.
Enter data into ERP software and check for accuracy.
Maintain confidentiality of sensitive information.
Prepare and sort documents.
Perform other related duties as assigned.