Customer Service Representative
About The Position
The Customer Service Representative, reporting to the Centre Manager, is responsible for delivering excellent service through our SAM Standards. The Customer Service Representative ensures that the front counter is welcoming, friendly and operated in a clean, efficient and effective manner. As a member of the Vanderhoof Aquatic Centre team, you will support ensuring the facility is operating efficiently and meeting Association standards of convenience, clean and well maintained, safe, friendly and welcoming, builds positive relationships, providing opportunities to learn and grow. Furthermore, the Customer Service Representative will ensure that the YMCA mission and core values are being delivered in our daily operations.
Requirements
- A minimum of grade 12 diploma or equivalent, additional vocational training will be considered an asset.
- A combination of experience and training related to customer service
- Maintain a satisfactory criminal record check and clear vulnerable sector search
- Current First Aid and CPR certification or willingness to complete.
- Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- Successful candidate will be required to provide 3 satisfactory references
Responsibilities
- Fostering a culture of continuous improvement, proactive, and outcomes focused approach to delivering a 5-star customer service experience
- Promote and actively sell memberships to potential members
- Using POS systems, creating booking, money handling
- Provide accurate and up to date program information and registrations
- Be efficient, highly organized and pay close attention to detail
- Strives to stay up to date with information regarding current activities, priorities, and events occurring in the facility and community
- Assists in maintaining facility cleanliness
- Supports high service standards and satisfaction ratings throughout the centre. Achieves all YMCA quality management targets
- Ensures compliance with all provincial, regional and national YMCA initiatives
- Participates in staff meetings as required
- Actively contributes to a positive and healthy team environment
Benefits
- Free YMCA Gym Membership and/or Y@Home
- Training and Professional Development Opportunities
- Extensive Employee assistance program
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
