Customer Service Representative

Mechanics Bank-Ohio • Mansfield, OH

10h • Onsite

About The Position

Consistently practices and demonstrates a spirit of helpfulness in servicing the banking needs of our customers. Processes banking transactions in an efficient and professional manner, making every effort to exceed customer expectations and strengthen client relationships.

Requirements

• High School education or GED equivalent
• Successful completion of in-house initial CSR training program
• Previous CSR experience
• Previous cash handling/customer service experience
• Proficient in Microsoft Office products and other bank computer systems.
• Commitment to the Mechanics' vision, mission, and guiding principles
• Commitment to professional growth and development by participating in bank-sponsored growth opportunities.
• Customer service aptitude
• Professional attitude and appearance
• Works courteously and cooperatively with others
• Meticulous in work ethic, attending to details in organization and completion of tasks

Responsibilities

• Services customers at the window by receiving funds; processing transactions via the computer terminal and paying out funds as required.
• Sells money orders, cashier's checks, and traveler's checks; accepts stop payment orders.
• Follows bank security and operational procedures.
• Clearly communicates policies and product information to customers.
• Balances daily transactions; verifies cash totals and handles other various duties behind the teller line.
• Completes additional work responsibilities (e.g., ATM balancing, vault duties, supervisory override authority, etc.) as assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees