Customer Service Representative
Speedy Delivery LLC•Webster, NY
•Onsite
About The Position
Speedy Delivery LLC is looking for a Customer Service Representative in Rochester. This individual is detailed and well spoken, reliable, and enjoys tracking problems and speaking with customers. They possess excellent customer service skills and remain calm under pressure when juggling multiple calls. They have a High School diploma or GED equivalent and customer service experience. They are proficient with computers and technology.
Requirements
- Detailed and well spoken.
- Reliable.
- Enjoys tracking problems and speaking with customers.
- Possesses excellent customer service skills.
- Remains calm under pressure when juggling multiple calls.
- Has a High School diploma or GED equivalent.
- Has customer service experience.
- Is proficient with computers and technology.
Responsibilities
- Monitoring delivery completions.
- Enforce company policies with delivery teams.
- Communicate daily with customers to get feedback about delivery.
- Address customer service issues, complaints and answer questions.
- Perform data entry tasks.
- Monitor surveys and reports to escalate customer complaints and driver training issues as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
