Customer Service Representative

Rumpke Waste & Recycling•Circleville, OH

5d•Onsite

About The Position

Rumpke is a family-owned and operated company in the waste and recycling industry, committed to delivering exceptional services through safety, service, environmental responsibility, and employee growth. Joining Rumpke means becoming part of a team that provides essential services to millions. The Customer Service Representative will be the first point of contact for customers, receiving and responding to calls and inquiries to resolve issues. This role involves working collaboratively with a team to achieve call center objectives and enhance customer service to exceed expectations.

Requirements

Excellent verbal & written communication skills
Ability to maintain a professional appearance and demeanor
Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools
Proven analytical/problem solving skills for the customer and the company
Excellent customer service and data entry skills
Ability to work both independently and as a team, meeting and exceeding call center standards
Ability to research and identify the root cause of issues, make decisions, and solve problems
Ability to react well under pressure and treat others respectfully
1-2 years of call center or customer service experience preferred
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Bilingual skills are desired, but not required

Responsibilities

Answer phones promptly and courteously utilizing company procedures
Receive and respond professionally and courteously to all customer inquiries
Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
Identify customer’s reason for canceling service and attempt to retain customers
Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
Ensure customer concerns are understood and clearly explain resolution to the customer
Process customer payments and assists customers with RumpkePay as needed
Work in conjunction with other departments to resolve customer issues
Log and record information on customer accounts
Create work orders/interactions, as needed
Work special data entry projects with accuracy and complete in time to meet deadlines
Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
Process online data entry for accounts based designated department
Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
Perform other duties as assigned