Customer Service Representative
About The Position
The Customer Service Representative will serve as a pivotal point of contact for both internal teams and external customers. This role will be part of the internal customer support team, supporting quoting and order entry, administrative tasks, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction. Our core values - Accountability, Collaboration, and Empowerment (ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.
Requirements
- A high school diploma or equivalent is required
- Previous experience in a sales support or administrative role in manufacturing or related industry preferred.
- Experience with Rail Mass Transit, Marine Oil & Gas industry experience is preferred.
- Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
- Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
- Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage documentation and collaborate with teams
- Ability to work independently and as a part of a team in a fast-paced environment
- Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams
Nice To Haves
- a degree in Business Administration or a related field
- Experience with Rail Mass Transit, Marine Oil & Gas industry experience
Responsibilities
- Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
- Prepare and distribute sales related documents such as quotations, invoices, and reports to support customer transactions
- Efficiently entering customer orders into the system, ensuring all details are captured accurately
- Fielding customer inquiries and concerns, providing prompt and professional solutions-oriented support
- Collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling
- Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the process
- Work closely with Engineering, Production, Planning and Shipping teams to resolve customer issues and ensure smooth order management
- Collaborate with Inside Sales Managers and other internal resources to escalate and resolve customer issues
- Provide insights and updates to Sales to help drive team success and meet customer expectations
- Research customer complaints and issues, and provide solutions that enhance customer satisfaction
- Monitor and track sales activities, prepare relevant reports, and contribute insights that support the sales strategy
- Take initiative in addressing customer concerns, ensuring issues are resolved quickly and effectively to maintain a positive customer experience
- Proactive account maintenance, such as On Time Delivery Report review, Quote Follow ups as well as Order Booking review
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
