Customer Service Representative Part-time

Home › West Michigan Community Bank•Jenison, MI

11d•Onsite

About The Position

At WMCB, we are Where Relationships Matter. The primary responsibility of the Customer Service Representative (CSR) part-time position is to provide exceptional customer service while completing transactions accurately and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be as assigned.

Requirements

Excellent verbal and written communication skills
Excellent math skills
Ability to maintain confidentiality
Excellent customer service Skills
High school diploma or equivalent
A basic understanding of a computer and its applications
Previous customer service experience

Responsibilities

Consistently exceed customer expectations by providing hospitable, responsive, and professional customer service for all in person, phone, and electronic interactions with customers.
Assist with basic customer questions and/or issues relating to customer accounts taking responsibility to create a cycle of understanding, action, and verification for resolution and customer satisfaction.
Assist with complex customer questions and/or issues relating to customer accounts by involving the Senior CSR or other branch staff as necessary.
Accurately and efficiently process various customer account transactions (in person, night drops and mail) and account transactions, within assigned limits and adherence to policy/procedure. Transactions include but are not limited to: check negotiation, withdrawals, deposits, gift cards, cashier checks, money orders, bond redemption, cash advances, loan payments/draws, coin orders.
Provide a high level of accuracy with transactions, maintaining a balancing record that is in accordance with policy.
Take initiative to find and correct any cash differences that may occur.
Responsible for maintaining the vault (as applicable); balancing, buying/selling of cash to CSRs/ATM, processing cash/coin orders, and keeping cash levels at appropriate limit(s).
Manage ATM (as applicable): replenish, balance and run ATM transactions as needed.
Must complete all required annual training.
Follow required federal and state regulations and related internal policies and procedures.
Build and maintain knowledge of bank products and services.
Identify customer needs during transactions, account servicing, and problem resolution; refer customer to desk staff for continued conversation.
Consistently meet or exceed goals as set by branch management.
Display consideration for team members within the branch and throughout the organization.
Demonstrate dependability in the workplace by being trustworthy, consistent, and reliable.
Demonstrate professionalism through appearance, behavior, and communication.
Demonstrate the Bank’s Core Values.
All associates have a responsibility to understand the Bank’s BSA/AML Program, the procedures outlined in it, and to follow the Program and procedures in carrying out their duties.
When an associate has supervisory responsibilities, he or she will make certain that his/her staff understand the responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.
Any associate that fails to adhere to the BSA/AML Program or commits other violations of the Code of Conduct may be subject to disciplinary action up to and including termination.