Remote Customer Service Representative

Summit Racing Equipment•Ohio - Remote, TN

1d•$16 - $20•Remote

About The Position

Summit Racing Equipment is seeking performance-driven individuals with a genuine desire to provide the best customer service experience. This remote position offers a positive, productive atmosphere and a people-first approach to business. The role involves handling inbound customer calls regarding shipping, returns, warranties, damaged or missing parts, refunds, and package tracking, utilizing company-provided equipment and the Talkdesk desktop application. Candidates must reside in Florida, Georgia, Ohio, Tennessee, or Texas. The position requires a minimum of 25mb high-speed cable internet and proficiency with Windows-based desktop computer systems and internet navigation. The role emphasizes customer satisfaction, initiative, problem-solving, multitasking, and the ability to learn about vehicle systems. The company offers a starting base rate of $15.50 with potential to earn up to $20.25 based on automotive knowledge/education.

Requirements

Must reside in Florida, Georgia, Ohio, Tennessee or Texas.
High speed cable Internet 25mb plan minimum (No DSL).
Proficiency with Windows-based desktop computer systems.
Proficiency in the use and navigation of the Internet.
Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production.
Customer service experience is a plus.
Proficient with Computers and other desktop applications.

Nice To Haves

Possess or have a sincere desire to learn some minor technical details about vehicle systems.
ASE Certifications preferred.
Automotive knowledge, at least 2 years’ experience in the automotive field preferred.

Responsibilities

Provide excellent customer service utilizing company-provided equipment and the Talkdesk desktop application.
Handle inbound calls related to shipping, returns, warranties, damaged or missing parts, refunds, and package tracking.
Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective.
Recognize customer needs and troubleshoot any issues using all tools at their disposal.
Multitask, coordinate, and manage time effectively while maintaining professionalism.
Follow instructions and respond to leadership direction.
Meet previously determined department standards and strive to increase both personal and team production.
Other duties as assigned.