Customer Service Representative

AESSEAL • Rockford, IL

17d • Onsite

About The Position

Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.

Requirements

• High School Graduate or GED
• Strong customer service and communication skills
• Strong collaboration skills across multiple departments
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to analyze information and solve problems with limited direction
• Basic technical aptitude with the ability to learn product applications
• High attention to detail and accuracy

Nice To Haves

• Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred

Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations
• Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
• Actively support outside sales team members by: Assisting with quotes and customer communication, Providing product, pricing, and availability information, Helping resolve customer issues and escalations
• Research issues, interpret available information, and use critical thinking to solve problems independently
• Maintain organized records of quotes, orders, and customer interactions
• Assist other customer service representatives to support overall team performance and workload
• Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED