Customer Service Representative
About The Position
The Customer Service Representative is primarily responsible for maintaining the highest level of customer and distributor/channel satisfaction by providing responsive, pleasant and professional assistance. The Customer Service Rep supports customers, distributors, RM’s and other Sales Support teams by promptly fielding all incoming phone calls, emails and faxes and handling inquiries for: order status, shipment tracking, shipping/order documents, distributor inquiries, lead time questions, order changes, RMA’s, order expediting, troubleshooting, lead distribution to channel and verbal & written parts price quotes. When required, the position also enters orders into the ERP system. This position acts as initial point of contact for customers and distributors with regards to all inquiries other than those for new conveyor applications.
Requirements
- 2 + years as a manufacturing customer service representative or 5+ years of technical experience.
Nice To Haves
- Previous ERP and CRM experience is a plus.
- Bi-lingual (Spanish) is a plus.
Responsibilities
- Providing customers, distributors and sales personnel with order and shipping info, order changes, RMA's, expediting, parts pricing.
- Enter orders for standard conveyors.
- Lead distribution to channel.
- Salesforce navigation and basic information look up.
- As qualified & approved my manager/lead provide technical assistance to team members and distributors.
Benefits
- Free coffee daily
- 11 paid holidays
- Vacation and paid sick time
- Medical, Dental, Vision insurance, effective day 1
- 401(k) with company match
- Paid parental leave
- Tuition assistance
- Disability insurance
- Dress for your day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
