Customer Service Representative

Aston Carter•Spokane Valley, WA

8d•$23 - $23•Onsite

About The Position

This temporary Customer Service Representative role provides front-line support to utility customers during a leave of absence coverage period through at least September 18, 2026, with the possibility of extension. The position focuses on delivering exceptional in-person and phone-based service, handling payments and billing inquiries, and supporting a wide range of utility account activities while maintaining accuracy, confidentiality, and professionalism.

Requirements

High school diploma or equivalent.
3+ years of general customer service experience.
Strong customer service and communication skills in both in-person and phone-based interactions.
Typing proficiency and basic to intermediate Microsoft Excel skills.
Experience handling billing or payment-related inquiries, preferably in a utility or similar service environment.
Ability to navigate multiple software programs simultaneously.
Attention to detail and strong organizational skills.
Ability to work effectively in a fast-paced environment with frequent interruptions and changing priorities.
Basic math skills for handling payments and balancing a cash drawer.
Ability to exercise sound judgment and work independently.
Ability to maintain confidentiality when handling sensitive customer information.

Nice To Haves

Familiarity with Microsoft Excel functions such as VLOOKUPs and pivot tables is beneficial but not required.
Prior experience in the utility industry is a plus.
Comfort working with a multiline phone system.
Experience preparing service orders or similar operational documentation.
Demonstrated reliability and professionalism in a customer-facing role.

Responsibilities

Answer and route incoming calls using a multiline phone system in a courteous and efficient manner.
Greet customers and visitors in person and direct them to the appropriate staff or department.
Assist customers with payments, payment arrangements, billing inquiries, energy assistance questions, and the opening and closing of utility accounts.
Receive, process, and post customer payments made in person, by mail, or over the phone with a high level of accuracy.
Prepare service orders for account connections and disconnections, rereads, repairs, streetlight requests, backflow testing, and other customer service requests.
Respond to customer questions regarding utility usage, billing, rates, outages, and internal processes in a clear and professional manner.
Process late fees, late notices, and service disconnections in accordance with established procedures.
Maintain accurate customer records and electronic account information in the appropriate systems.
Sort incoming and outgoing mail, maintain files, and manipulate reports in Excel to support daily operations.
Perform general clerical and administrative support functions as needed.
Accurately balance cash transactions and maintain a daily cash drawer.
Handle sensitive and confidential information with discretion while providing high-quality customer service.
Navigate multiple software programs simultaneously to research and resolve customer issues.
Adapt to a fast-paced environment with frequent interruptions and shifting priorities while maintaining attention to detail.