Customer Service Representative

Bay Insulation Systems•St Cloud, MN

4d•Hybrid

About The Position

The Customer Service Representative (CSR) plays a key role in delivering an exceptional customer experience within a fast-paced metal building insulation manufacturing environment. This position is responsible for providing professional, timely, and accurate support to customers, inside and outside sales representatives, and plant operations. The CSR must become proficient in the company’s ERP system (Microsoft Dynamics 365) and ensure that all customer interactions reflect the company’s commitment to service excellence and operational accuracy.

Requirements

High school diploma or equivalent required.
Minimum of one (1) year of experience in customer service, office administration, or order processing; manufacturing experience preferred.
Strong oral communication and interpersonal skills with the ability to interact professionally with customers and team members at all levels.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word); experience with ERP systems, particularly Microsoft Dynamics 365, strongly preferred.
Excellent organizational skills and attention to detail in a fast-paced, multitasking environment.
Ability to work collaboratively with sales, operations, and management teams to ensure customer satisfaction and accurate order fulfillment.

Nice To Haves

Bilingual in Spanish preferred (depending on location).

Responsibilities

Serve as the primary point of contact for customer inquiries, answering all incoming calls in an upbeat, courteous, and professional manner.
Develop and maintain proficiency in Microsoft Dynamics 365 (D365) to accurately enter, update, and track customer orders, shipments, and related documentation.
Confirm all customer order shipment details, including date, time, and location, ensuring communication accuracy between the customer, logistics, and the plant.
Coordinate closely with inside and outside sales teams, as well as the Plant Manager, to ensure orders are processed efficiently and customers are informed throughout the order lifecycle.
Perform all general office administrative duties, including answering phones, filing, document routing, and maintaining organized office operations.
Support the sales team by entering quotes, importing data, and assisting with customer inquiries as needed.
Route order documentation to the warehouse and corporate invoicing department to ensure timely shipment confirmation and billing accuracy.
Monitor and communicate order status, shipment updates, and delivery confirmations to customers and internal teams.
Assist with quotation preparation, purchase order placement, and order follow-up to ensure product and process completion accuracy.
Perform other duties as assigned to support plant and customer service operations.