Customer Service Representative

Palm Harbor Homes•Seguin, TX

About The Position

This role is within the Service Department and focuses on administrative tasks related to customer service. The representative will be responsible for managing communications with homeowners and retailers, evaluating repair needs, verifying customer information, and coordinating service appointments. This includes assigning technicians, writing work orders, managing parts logistics, and finalizing work orders in the system. The position also involves collaborating with the Service Manager and team to prioritize tasks and reviewing completed work for quality.

Requirements

Requires a high school diploma or its equivalent.
Working as a Customer Service typically requires 1-3 years of related experience.
May be entry level if some experience in the skill.

Nice To Haves

Bilingual is Preferred
AR/AP experience a plus

Responsibilities

Call/Take phone calls from homeowners and retailers in their respective areas
Contact home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address
Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location
Writes Work Orders for Service Technicians/Contractors
Writes up parts needed
Attaches Décor Page for home and any schematics needed to complete repairs at job site
Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
Finalize work orders, and determinations for state – close out in system (Deacom).
Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
Review completed work orders for any flaws, or inadequacies on technician’s part.