Customer Service Representative

Airgas•Allentown, PA

8d•Onsite

About The Position

In this role, the Customer Service Representative is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Service Representative in Allentown, PA! We are looking for you! Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment. Customer Service Representative is responsible for processing incoming orders from multiple platforms, generating quotes, managing assigned accounts, and advancing customer satisfaction while working in a team environment.

Requirements

High School Diploma required.
2 years customer service experience.
Excellent communication and organizational skills.
Ability to multitask and manage multiple priorities under time constraints.
Motivated, proactive individual who can work both independently and within a team.
Proficiency in computer skills, and other common office equipment and software.
Knowledge of Google docs, sheets, and google meet.
Knowledge of safety, gas, and welding products.
Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future.
This position is not open for non-immigrant visa sponsorship.

Nice To Haves

Associate’s or Bachelor’s Degree preferred.
SAP knowledge preferred.

Responsibilities

Interact with customers in a professional, friendly, and courteous manner through all forms of communication.
Complete daily responsibilities (orders, quotes, customer follow-up, etc.) in an accurate and timely manner.
Manage all open items to completion.
Provide product recommendations, check pricing, and delivery status to customers.
Identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
Research product information and application requests; provide necessary documentation as needed.
Identify discontinued items and proactively offer alternatives.
Educate customers about terminology, features and benefits of products in order to improve customer knowledge and customer satisfaction.
Actively work to develop appropriate solutions prior to engaging leadership on complex issues.
Collaborate with the Sales teams and Operations to resolve customer needs and concerns.
Research and resolve delivery issues.
Share account knowledge with fellow team members to ensure customer needs are met.
Maintain a positive, enthusiastic approach at all times.
Provide backup coverage to other support teams as needed.
Follow Airgas and department policies and procedures.
Perform all other duties as assigned or requested.