Customer Service Representative

Berkshire•Whitsett, NC

20h•Onsite

About The Position

Berkshire is the global contamination control leader for cleanroom and controlled environment consumable products. We provide customers with technically advanced materials aimed at application performance. We focus on total solutions that consistently minimize the risk of product and process contamination. With our customer relationships we continuously focus on complete engineered clean solutions. For over 55 years, Berkshire has understood and delivered world class manufacturing, reliable supply chain, highest standards for quality, technically advanced products assuring mutual success each step of the way. We are seeking a dedicated professional to deliver superior customer service by providing accurate, professional, and timely information to all clients. In this role, you will manage exceptional order procurement and inside sales service for both domestic and international customers from origin to final delivery. The ideal candidate possesses in-depth knowledge of export processes, including Incoterms, tariff codes, customs documentation, and shipping regulations, to ensure the compliant and expeditious processing of all international requests. Berkshire Corporation is looking for a proactive, detail-oriented strategist who balances independent initiative with a collaborative spirit. The ideal candidate is a professional of high integrity who tackles complex problems with a positive, solution-focused mindset with a sense of urgency.

Requirements

Bachelor’s Degree from a four-year college or university or one to two years’ related experience and/or training; or equivalent combination of education and experience
Excellent phone etiquette, grammar, organizational and interpersonal skills
Excellent written communication skills
Demonstration of accuracy and thoroughness
Excellent working knowledge of Microsoft Office
Experience with ERP systems
In-depth knowledge of export processes, including Incoterms, tariff codes, customs documentation, and shipping regulations

Nice To Haves

Bi-lingual ability a plus

Responsibilities

Handle incoming contacts via various methods in a timely manner while maintaining professional demeanor
Efficiently process orders by accurately quoting lead times, pricing, and order information entry daily
Efficiently maintain and improve product line knowledge, promotional services, marketing tools, and service techniques
Suggest website product information and data retrieval to customers
Create and verify all shipping documentation to identify problems or discrepancies in shipping methods
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Create Return Authorizations and communicate Return policy to customers
Communicate with freight forwarder representatives to arrange for international shipments and resolve problems with paperwork, as warranted
Act as liaison between customers and other departments to provide clean documented instructions as they relate to customer requirements to ensure satisfaction in meeting their needs