Customer Service Representative

One GI, LLC•Beavercreek, OH

21d•Onsite

About The Position

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative to join our growing team in Beavercreek, Ohio. This role is about more than answering phones and scheduling appointments—it's about being a trusted first point of contact for patients during moments when they may feel vulnerable, uncertain, or overwhelmed. We're looking for someone who finds fulfillment in helping others, creates meaningful connections with patients, and takes pride in delivering an outstanding experience with every interaction. If you're energized by making people feel heard, valued, and cared for, you'll thrive here. For years, Dayton Gastroenterology has provided expert digestive healthcare that patients and families trust. Our team of dedicated gastroenterologists and allied health professionals is committed to delivering exceptional care, every patient, every time. We specialize in the diagnosis and treatment of the full spectrum of digestive diseases while creating a patient experience rooted in compassion, excellence, and respect. As part of One GI®, a nationwide network of leading clinical and business professionals, we have the resources, innovation, and support to focus on what matters most: providing exceptional care to our patients and strengthening the health of our community.

Requirements

High School Diploma or equivalent required.
Possess telephone charisma and excellent communication and customer service skills.
Must demonstrate a friendly helpful manner and individual responsibility and accountability.

Nice To Haves

Previous medical office experience preferred.
Medical terminology coursework preferred.

Responsibilities

Answer and routes call, according to practice standards in an efficient manner.
Update demographic information in the practice management database.
Provide patients with the appropriate forms, literature, and instruction.
Document patient interaction, patient education, or other communication.
Communicate with referring physician regarding any requests received that are inquiring about dates/times of appointments scheduled.
Collect, sort, and stamp all outgoing correspondence from the schedulers.
Schedule, reschedule, and cancel routine office visits.
Communicate office cancellations, which do not reschedule to the physician’s MA.
Notify referring physicians of patient appointments or inability to schedule patient.
Process and update referral, demographic, and insurance information in the practice management database.
Verify insurance coverage when applicable.
Enter ASAP referrals, record in the practice management database and distribute request to the ASAP scheduler.
Communicate with referring office if there is a problem/question with referral.
Import referrals from the fax queue.
Manage and import direct message referrals