Customer Service Representative

State Savings Bank•Benzonia Township, MI

14d•Onsite

About The Position

A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Requirements

At least 18 years of age
High school or higher education level
Excellent customer service skills
Strong communication skills
Computer skills
Cash-handling experience
Ability to work well under pressure
Accurate and well-organized

Responsibilities

Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
Issue Money Orders, Cashier’s Checks, and Gift Cards.
Balance cash drawer with minimal or no discrepancies.
Responsibly buy and sell cash to main vault to stay within set drawer limits.
Accurately prepare and transmit transaction ticket work.
Identify counterfeit money.
Cash US Savings Bonds.
Answer telephones, file paperwork, and maintain office supplies.
Answer basic customer inquiries regarding interest rates, service charges, and account history.
Cross-sell bank products and services and refer customers to appropriate areas as needed.
Follow bank policies and procedures.
Maintain professional, business-like appearance.
Perform other tasks requested by supervisor related to daily operations of the bank.