Customer Service Representative

LAZ Parking Limited•Boston, MA

5d•Onsite

About The Position

LAZ Parking is one of the largest and fastest growing parking companies in the country, operating hundreds of thousands of parking spaces. They describe themselves as a PEOPLE FIRST company, with a mission to “create opportunities for our employees and value for our clients”. They are looking for passionate people committed to being the best to join their growing company.

Requirements

Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively.
Open to feedback, differing opinions and other points of view.
Timely and demonstrates sense of urgency.
Excellent teambuilding and interpersonal skills.
A team player and can help motivate your team.
Strong customer service experience.
Ability to handle challenging and at times, emotionally charged situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Nice To Haves

Cash handling experience is preferred but not required.
Parking industry experience is preferred but not required.
Willingness to be flexible, work multiple facility locations.

Responsibilities

Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
Assist with cashiering functions as needed.
Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Complete other related duties as assigned.