Customer Service Representative

GreenStone Farm Credit Services • Ann Arbor, MI

15d

About The Position

At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Customer Service Representative to be the cornerstone of our exceptional service for all customer segments. This role stands as a vital pillar within our team, directly contributing to our excellent customer service and branch operations. As a Customer Service Representative at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff. Get to know GreenStone Our $16 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country. Culture Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

Requirements

• HS Diploma or Equivalent
• 2 + years customer service or office experience required
• Banking experience preferred
• Excellent verbal and written communication skills to maintain relationships and provide status updates
• Strong attention to detail to accurately enter and verify data
• Ability to resolve issues efficiently and effectively
• Skilled in managing multiple tasks and priorities

Responsibilities

• Providing excellent internal and external customer service
• Daily customer interactions
• Answering incoming calls
• Receipting payments
• Disbursing funds
• Providing administrative assistance to our mortgage loan processing and loan documentation process
• Collecting, coordinating, and uploading documentation
• Facilitating loan closings to ensure accuracy and customer satisfaction
• Data entry
• Loan servicing
• Maintaining branch operations
• Supply ordering

Benefits

• 15 vacation days
• 12 sick days
• 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement
• Yearly bonus/incentive opportunity available to all benefit eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED