Customer Service Representative

Winchester Interconnect•San Marcos, CA

12d•$25 - $29•Onsite

About The Position

At Aptiv Interconnect, we inspire the world’s most innovative teams by doing the right thing, the right way. We are seeking a customer-focused, organized Customer Service Representative to serve as a pivotal point of contact for both internal teams and external customers. This role primarily focuses on order entry, administrative support, and proactively addressing customer inquiries to ensure smooth operations and exceptional customer satisfaction. Guided by our core values of Think and Act Like Owner, One Team, and Pay to Win (TOP), you will work closely with cross-functional teams to resolve issues, drive team success, and empower our customers to shape the future.

Requirements

High school diploma or equivalent required
Previous experience in a sales support, customer service, or administrative role within manufacturing or a related industry.
Familiarity with sales processes, order entry operations, and customer service principles in a fast-paced environment.
U.S. Person
Proficiency with Google Workspace (Gmail, Drive, Sheets, Docs, Slides) required
Excellent written and verbal communication skills
Strong organizational ability and attention to detail
Strong problem-solving initiative
Ability to work both independently and collaboratively within a team.

Nice To Haves

Degree in Business Administration or a related field preferred
Experience with HR/communication platforms (ADP) preferred

Responsibilities

Efficiently enter customer orders into the system, ensuring all details are captured accurately to streamline delivery.
Prepare and distribute sales-related documents, including quotations, invoices, and reports, to support seamless customer transactions.
Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the order lifecycle.
Field customer inquiries and concerns promptly, delivering professional, solutions-oriented support that builds long-term loyalty.
Work closely with Engineering, Production, Planning, Shipping, Account Managers, and Business Development teams to identify potential scheduling risks, escalate concerns, and resolve order management issues.
Monitor sales activities, prepare relevant reports, and provide updates and insights to the Sales team to help drive overall success and fulfill customer expectations.