Customer Service Representative

Flow Control Group • Troy, MI

1d • Onsite

About The Position

Total Filtration Services, Inc, is the largest full line distributor of filtration products and services in North America. We operate 13 stocking branch locations throughout the United States with our headquarters located in Troy, MI, and have a strong national network to manage any filtration needs. Our technical sales staff recommends filtration solutions based on each customer’s unique needs. We have a diverse background across numerous markets including Automotive, Aerospace, Food and Beverage, Data Centers, Chemical, Metals, Power Generation, General Industrial, Heavy Equipment and Oil/Gas Production. We support these markets by utilization of our preferred vendor strategy that leverages 90% of our spend with 80 of the world’s top manufacturers. Our in-plant value added services model continues to provide our customers with the highest levels of service focused on total cost of ownership and delivering year over year savings.

Requirements

• 3 years customer service experience in distribution preferred
• High school diploma or equivalency required
• Effective individual contributor with the ability to successfully work within a team
• Excellent oral and written communication skills
• Communicate and behave in a professional manner at all times
• Solid organizational skills with the ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Demonstrated sense of urgency with the ability to meet appropriate deadlines
• Detail oriented and results focused
• Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills
• Good mechanical aptitude with the ability to quickly grasp technical information

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
• Provide support for field sales team via quoting, order entry, and order statuses
• Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
• Proactively identify issues and provide solutions.
• Provides suggestions for cost savings, process improvement and enhanced customer service
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current
• Utilizing ticketing system for communications with internal and external customers (Zendesk)
• Work closely with other departments to provide exemplary customer service

Benefits

• Medical, Dental and Vision insurance (among other plans)
• competitive 401(k) matching program
• career growth opportunities
• employee referral program
• paid time off and holidays
• parental leave
• FCG University learning and training platform available to all employees offering over 80k courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED