Customer Service Representative

Carrier • East Syracuse, NY

1d • $31,500 - $56,500 • Onsite

About The Position

Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support. Training is 2-3 weeks long and will take place on site. Half of the time will be classroom training; the second half will be hands-on with our systems.

Requirements

• High school diploma or GED.
• 6+ months of experience handling inbound calls in a call center environment.

Nice To Haves

• Bachelor’s Degree.
• Sales Force experience.
• Ability to meet standardized call center metrics.
• Be dependable.
• Show up to work on time and complete each shift.
• Maintain assigned break and lunch schedules.
• Above average verbal and written communication skills.

Responsibilities

• Works under immediate supervision to provide satisfactory and quality customer service.
• Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders.
• Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Dealer referrals—getting them connected with a dealer that can provide sales or service.
• Our number one goal is to get the homeowner connected with the dealer through warm transfer.
• Provide customers with warranty information.
• Product comparison.
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Additional Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED