Customer Service Representative
Guild Garage Group•Milford, OH
•Onsite
About The Position
PDQ Doors is seeking a friendly, proactive, and detail-oriented Customer Service Representative to join their growing team in Milford, OH. This role is a full-time, hourly position with a pay rate of $18-$20 per hour. As the voice of PDQ Doors, the representative will be the first point of contact for customers, delivering exceptional service and support across phone, email, and chat. This is presented as a meaningful career opportunity with potential for growth within a supportive environment.
Requirements
- 1+ year of customer service experience
- Strong communication and active listening skills
- Organized, with excellent time management and multitasking abilities
- Friendly, calm under pressure, and a team player
- Willing to work a Saturday rotation
- High school diploma or equivalent
Nice To Haves
- Home services experience is a plus
- Familiarity with ServiceTitan is a plus
Responsibilities
- Provide professional, empathetic customer service with a positive attitude
- Handle a high volume of incoming calls efficiently and effectively
- Communicate clearly across multiple channels to resolve issues and provide timely updates
- Research and recommend solutions that best fit customer needs
- Accurately document customer interactions and maintain up-to-date records
- Coordinate with technicians and internal teams for seamless service delivery
- Develop a deep understanding of our services and become a trusted resource
Benefits
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
