Carolina Custom Air - Customer Service Representative
About The Position
Carolina Custom Air and Coastal Air Solutions are now Ace Hardware Home Services. This partnership aligns perfectly with our shared values of delivering exceptional customer experiences. As part of the Ace Hardware Home Services family, we gain access to valuable resources and a broader network, enabling us to better serve the Charleston region and beyond. By combining our expertise and expanding our reach, we solidify our position as the area’s leading home preservation services provider. Together, we are dedicated to continuing our tradition of excellence and providing the highest level of service to our customers.
Requirements
- Two years of customer service and/or field service logistics experience.
- Strong Computer skills – MS Office, database management, etc.
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
- Strategic thinker who possesses the ability to anticipate problems and find solutions.
- Strong organization skills with attention to detail.
- Good time-management, possessing the ability to balance priorities.
- Self-starter and able to work successfully without supervision.
- Competitive, ambitious and results oriented, energized by achieving and exceeding goals.
Responsibilities
- Provide unmatched customer service.
- Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
- Learn all services and product offerings to effectively communicate with our customer base.
- Respond to customer inquiries by email or telephone providing an unequaled first impression.
- Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
- Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
- Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
