Customer Service Representative

B&T USA, LLC•Herriman, UT

1d•Onsite

About The Position

B&T USA is seeking a Customer Service Rep to join our Service Team. As the Customer Service Representative, you would be the initial point of contact for any customer who has a question or an issue with a product or service the company sells. Responsibilities include answering inbound phone calls, providing product information and addressing customers’ questions about products and services.

Requirements

High school diploma or GED required.
At least 1 year of related experience preferably customer support experience or experience as a client service representative
Previous experience in the firearms industry, preferably in a retail gun shop or similar environment.
Extensive firearms knowledge required.
Strong phone contact handling skills and active listening
Customer oriented and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Strong attention to detail, follow through and time management skills.
Ability to work independently and as part of a team.
Ability to multi-task, prioritize, and manage time effectively.
Must meet ATF requirements for firearm possession.

Responsibilities

Manage large amounts of incoming service calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Assure that established service and quality standards are met daily.
Maintain work area in a clean, safe, and sanitary manner.