Customer Service Representative
About The Position
Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the industry evolves, so does Kirmac, with a focus on advanced vehicle technology, EV repair readiness, and sustainable practices. Through Kirmac Cares for Kids, we also supports organizations such as B.C. Children’s Hospital and the Boys Club Network, while continuing to grow a skilled workforce grounded in continuous learning and strong leadership. Kirmac Collision & Autoglass has been helping people get back on the road for over 50 years. Our Customer Service Representatives play a key role in shaping the customer experience from the moment someone walks through our doors — providing clarity, comfort, and support during a stressful time. As vehicles become more technologically advanced — including EVs, hybrids, and ADAS‑equipped models — your ability to explain modern repair processes in a clear, reassuring way is more important than ever. If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.
Requirements
- Excellent verbal and written communication skills
- Strong organization, accuracy, and attention to detail
- A friendly, professional approach with strong people skills
- Passion for vehicles and helping customers feel confident in their repair journey
- A valid driver’s license
- Solid references that reflect reliability and professionalism
- Willingness to learn the basics of EV and ADAS repair workflows so you can support customer questions confidently
Responsibilities
- Building positive, lasting customer relationships in person and over the phone
- Submitting ICBC rental forms and guiding customers through the process
- Scheduling repair appointments and managing shop calendars
- Generating repair orders and ensuring accurate documentation
- Interacting with vendors and coordinating incoming/outgoing materials
- Providing clear repair updates through phone, text, and email
- Managing and posting invoices, parts returns, and related paperwork
- Reconciling repair orders with accuracy and attention to detail
Benefits
- Competitive wages
- Extended health, dental, and vision coverage
- Plenty of paid time off
- RRSP options
- Supportive, team-focused environment
- Learning & Development Program
- Training and Education Fund
- Training on modern automotive technology, EV‑related customer communication, and sustainability‑aligned shop processes
- Opportunities to support our community through volunteering
- Corporate discounts
- Regular social events and team gatherings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
