Customer Service Representative

MALLORY SAFETY AND SUPPLY LLC•San Dimas, CA

21d•$19 - $21•Onsite

About The Position

Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team! As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments. Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset. For high performers, this role can offer more hours, travel opportunities and career development.

Requirements

Excellent oral and written communication skills
Strong time and project management skills with the ability to multitask
Strong computer and data entry skills highly desired, including Microsoft Office
1-2 years of experience in customer service – in an office setting preferred
A combination of face to face, remote and phone/email customer service experience required
Business to business (B2b) customer service experience preferred
Construction, safety, or industrial supply experience is preferred
High School Diploma or GED required
Using a computer screen for several hours a day
Occasional bending, twisting, standing, and stooping
Lifting up to 50 pounds on occasion

Nice To Haves

Motivated, self-driven and you care about the details

Responsibilities

Learn, navigate, and use Prophet 21 to provide customer service
Service both internal and external customers over the phone, via email, and in person
Resolve issues with customer orders in a tactful manner
Partner with the branch sales team to drive business
Assist with miscellaneous projects as needed
Cross-train and assist in other areas of the branch as needed

Benefits

Medical, Dental, and Vision Insurance
410(k) with an employer match program
Employer paid Long Term Disability
Voluntary Term Life, Accident, and Disability Insurance
Employee Assistance Program with added benefits such as financial wellness and planning
10 hours of paid time off a month to start!
7 paid holidays throughout the year
Yearly appraisal and bi-annual reviews
Employee discounts and Mallory Swag
Certifications and continued job development opportunities
Opportunities for promotion and growth
A positive company culture