Customer Service Representative

Intermountain Home Services LLC • Meridian, ID

3d • $19 - $21 • Onsite

About The Position

Masters is looking for a hungry and driven Customer Service Representative to be the first point of contact for our customers. You’ll schedule appointments, answer questions, and support our service teams—all while creating a welcoming and professional first impression and customer experience. Monday- Friday hours 8:00am-4:30pm for training and after will be a 8-hour shift between 9:00am-5:30pm.

Requirements

• 1–2 years of customer service experience in call center environment
• Strong phone and computer skills
• Background check and drug screening required

Nice To Haves

• Preferred experience in the trade fields
• Familiarity with scheduling or CRM software preferred- Service Titan

Responsibilities

• Answer incoming calls and emails with professionalism
• Schedule and confirm appointments for multiple home services brands with efficiency and accuracy
• Resolve customer questions or concerns promptly
• Coordinate with dispatch and leadership as needed to streamline service
• Input and update information in scheduling or CRM software
• Follow up on service feedback or missed appointments
• Have an always say yes mentality – eager to book every single opportunity
• Make outbound calls to increase capacity when inbound call flow is low
• Effectively present maintenance plan solutions to customers

Benefits

• One Team. Relentless Standards. Results That Matter.
• At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive.
• From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.
• We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do.
• Our employees aren’t just part of a company; they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.
• Benefits That Support the Whole You
• Masters is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed