Customer Service Representative- Colfax,WA

Waste Connections•2120-Empire Disposal Colfax, NE

1d•Onsite

About The Position

Empire Disposal, a Waste Connections Company, is looking for an Inbound Customer Service Representative to join the team in Colfax, WA. As a Customer Service Representative, you will be the first point of contact for our customers, providing support via phone and in person. You’ll assist with service inquiries, account updates, and issue resolution, all while delivering a high level of professionalism and care.

Requirements

2 years of Customer Service experience
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.

Nice To Haves

Ability to read, write, comprehend and communicate in English and Spanish
High school diploma or equivalent
High volume call center experience
Experience with MS Word, Excel, and email

Responsibilities

Answer inbound customer calls to address concerns, accept payments, start, stop, or change services.
Communicate with customers via phone, email, or in person.
Record customer information into software and create work orders.
Maintain and update customer profiles, including but not limited to service pricing, billing address, email address, routing, sequencing, and container information.
Cover front desk / reception duties as needed.
Work collaboratively with team members, operations, and maintenance department to resolve customer disputes.
Become proficient in the use of proprietary operational systems.
Utilize software applications, with a minimum of MS Word and Excel proficiency.
Work in a fast-paced, cooperative, high call volume environment.
Promote additional services when appropriate.