Customer Service Representative- Moses Lake, WA

Waste Connections

1d•Onsite

About The Position

Lakeside Disposal, a Waste Connections Company, is looking for an Inbound Customer Service Representative to join the team in Moses Lake, WA. This role serves as the first point of contact for customers, providing support via phone and in person. The representative will assist with service inquiries, account updates, and issue resolution, delivering a high level of professionalism and care.

Requirements

2 years of Customer Service experience
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Ability to gather data, compile information, and prepare reports.
High school diploma or equivalent preferred.

Nice To Haves

Ability to read, write, comprehend and communicate in English and Spanish Preferred.
High volume call center experience a plus
Experience with MS Word, Excel, and email preferred.

Responsibilities

Answer inbound customer calls to address concerns, accept payments, start, stop, or change services.
Communicate with customers via phone, email, or in person.
Record customer information into software and create work orders.
Maintain and update customer profiles, including service pricing, billing address, email address, routing, sequencing, and container information.
Cover front desk / reception duties as needed.
Work collaboratively with team members, operations, and maintenance departments to resolve customer disputes.
Become proficient in the use of proprietary operational systems.
Effectively use software applications, including MS Word and Excel.
Work in a fast-paced, cooperative, high call volume environment.
Promote additional services when appropriate.